Ecommerce Fulfillment Manager (Shopify) Gold Spectrum CBD

Summary:
We’re seeking a high-performance Ecommerce Fulfillment Manager to oversee Shopify order processing, product listings, and inventory accuracy. This role owns same-day fulfillment, maintains <1% error rates, and ensures all SKUs include optimized descriptions and high-quality images. The ideal candidate is detail-driven, proactive, and thrives in a fast-paced environment while improving workflows, monitoring KPIs, and driving exceptional customer satisfaction.

Gold Spectrum CBD
Ecommerce Manager
Position Summary
The Ecommerce Manager is a results-driven, high-performance leader responsible for owning and optimizing all Shopify-based fulfillment and digital operations with a zero-error, zero-delay standard. This role drives end-to-end execution of order processing, product listing management, and inventory accuracy while ensuring every SKU is fully optimized for conversion through precise data, pricing, and high-quality imagery.
Key Responsibilities:

• Maintain absolute inventory accuracy across all systems through continuous audits and immediate discrepancy resolution
• Build and scale automated workflows to increase speed, reduce manual intervention, and improve operational efficiency
• Integrate and manage backend systems (inventory, shipping, ERP/CRM) to ensure real-time synchronization and data integrity
• Lead coordination between ecommerce, warehouse, and customer service teams to ensure flawless execution from order to delivery
• Oversee shipping operations (USPS) within Shopify, ensuring fast, compliant, and accurate label generation
• Take full control of returns and exchanges, ensuring rapid turnaround and precise inventory reconciliation
• Drive customer attainment and retention by delivering a fast, accurate, and reliable fulfillment experience
• Monitor customer feedback, order issues, and behavioral trends to continuously improve conversion and repeat purchase rates
• Train, manage, and hold team members accountable to high-performance standards across all systems and workflows. Making sure that every item that leaves and returns to E-commerce room is scanned out of and into the system.
• Continuously optimize SOPs and systems to support scalability, speed, and operational excellence

• Same-Day Fulfillment Rate: ≥ 95% of all orders processed and shipped same-day (cutoff time dependent)
• Order Accuracy Rate: ≥ 99% accuracy (<1% error rate across all fulfilled orders)
• Inventory Accuracy: ≥ 98–100% alignment between system and physical inventory
• Listing Completeness: 100% of active SKUs fully optimized (descriptions, pricing, inventory, images)
• Order Processing Time: Average order processing time under defined daily SLA (e.g., <6 hours)
• Return Processing Time: Returns processed and restocked within 24 hours of receipt
• Customer Satisfaction: Maintain high CSAT through low error rates, fast shipping, and minimal fulfillment issues
• System Uptime & Sync Accuracy: Near-zero tolerance for unresolved sync errors or listing discrepancies