Webinar: Tools to Improve Your Key Processes To improve your repeat business and positive recommendations by 25% to 300%, you need to consistently deliver your products and services to your brand standard. The closer you get to doing this 100% of the time (Operations Excellence), the more the increase in your repeat business and positive recommendations. To get improved Operations Excellence, key processes that are used to deliver your products and services have to improve. This webinar will provide some simple and very effective tools to improve your key processes. These tools are fairly universal and can be used in many improvement projects. Presented by: David McClaskey, President, McClaskey Excellence Institute David Jones, Vice-President, McClaskey Excellence Institute This event is FREE to attend however, pre-registration is REQUIRED.