Webinar: Turning Improvement Opportunities Into a Plan for Success To improve your repeat business and positive recommendations by 25% to 300%, you need to consistently deliver your products and services to your brand standard. The closer you get to doing this 100% of the time (Operations Excellence), the more the increase in your repeat business and positive recommendations. This webinar guides you through a key step in your improvement journey: making a plan that will result in your specific, measurable improvement objective being accomplished in one to three months. The approaches outlined in this webinar are both simple and effective and can be used for almost any improvement project. Presented by: David McClaskey, President, McClaskey Excellence Institute David Jones, Vice-President, McClaskey Excellence Institute This event is FREE to attend however, pre-registration is REQUIRED.